FAQ

At NUVANO, we understand that good questions lead to confident purchases. Below are some of the most frequently asked queries we receive — thoughtfully answered to give you complete peace of mind.

💼 1. What kind of products do you sell?

We specialise in modern, functional, and elegant office furniture, including computer desks, writing desks, ergonomic chairs, and workspace essentials designed for both home and commercial use.

🚚 2. Do you offer free shipping?

Yes.

  • Within the UK, shipping is £5.99, but free on orders over £50.

  • For international orders, shipping is £20, and free on orders over £250.

⏱️ 3. How long does delivery take?

  • UK orders typically arrive within 3–6 business days.

  • International orders take approximately 7–14 business days, depending on destination.

🔄 4. Can I return or exchange an item?

Absolutely. We offer a 30-day free return and exchange policy.
Items must be unused, in original packaging, and returned within 30 days of delivery.

For full details, visit our Return & Refund Policy.

🧾 5. What if my item arrives damaged?

Please email us at support@wi98a.com within 72 hours of receiving the item, including photos of the damage. We’ll arrange a replacement or refund right away.

🌍 6. Do you ship internationally?

Yes. We ship to selected international destinations.
Shipping is £20 or free if your order is over £250. Customs duties may apply based on your local laws.

💳 7. What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Shopify Secure Payments

🧑💼 8. Can I place a bulk or business order?

Yes. For wholesale, trade, or B2B partnerships, please contact us directly at support@wi98a.com. We’d be delighted to support your business needs.

📦 9. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your package in real-time.

❓ 10. Still have questions?

We’re here to help.
Contact our customer care team at:
📧 support@wi98a.com
📞 +44 1922 383161